Katie Richardson
Director, Customer Retention Marketing
Tuesday, September 29, 2026
Turning Audiences Into Advocates: Building Brand Loyalty Across Sports, Restaurants, And Retail
2:00 PM - 2:40 PM
In a world of infinite scroll and shrinking attention spans, the most sophisticated brands aren't just competing for clicks, they're building customer devotion. Three women leading digital strategy at some of America's most-loved consumer brands share how they're turning passive audiences into deeply engaged communities, and what it takes to drive that transformation from the executive seat.