Katie Richardson
Katie Richardson
Director, Customer Retention Marketing
Wednesday, September 30, 2026
Scaling with Smart Experimentation & AI
1:00 PM - 1:40 PM

Personalization sounds simple until you try to do it at the scale of millions of fans, customers, or users — each expecting a moment that feels made just for them. This panel brings together marketers from marquee global brands to unpack how they moved from broad segmentation to real-time, individualized engagement without breaking their systems, their teams, or their trust with audiences.

Wednesday, September 30, 2026
From Audience to Advocate: Building Brand Loyalty Across Sports, QSR, and Retail
2:00 PM - 2:40 PM

 In a world of infinite scroll and shrinking attention spans, the most sophisticated brands aren't just competing for clicks — they're building ecosystems of devotion. Four women leading digital strategy at some of America's most-loved consumer brands share how they're turning passive audiences into deeply engaged communities, and what it takes to drive that transformation from the VP seat.