Brian Munn serves as the Director of Marketing Technology & Customer Engagement at Aeroflow Health, focused on building scalable engagement infrastructure to elevate the care journey. With over a decade of experience at the intersection of technology and customer strategy, Brian transforms fragmented interactions into a unified engagement ecosystem. He leads the strategy and integration of Aeroflow’s customer engagement engine, connecting real-time and historical user data via Braze and Snowflake orchestration to deliver contextually relevant experiences across every touchpoint. By bridging technical architecture with strategic execution, Brian scales empathetic care experiences while streamlining service fulfillment and enhancing long-term patient satisfaction.