Jane Guo
Lead Customer and Partner Trainer
Wednesday, September 30, 2026
How Bilt Personalizes Offers for Every Member
3:00 PM - 3:40 PM
Bilt's members don't just get email newsletters. They get merchant offers ranked for their location, behavior, and eligibility by an AI recommendation model, then assembled at send time with Braze Catalogs: live reservation slots, real class schedules, the exact offer at each merchant, and personalized copy. Learn how Bilt leverages real-time data and AI to reward and retain customer loyalty.