Alex Mocanu
Alex Mocanu
Principal Customer Success Manager
With over 9 years of experience spanning social media, email marketing, and omnichannel strategies, Alex brings a unique, partnership-driven perspective to the evolving martech landscape. Having worked with a diverse portfolio of technologies, agencies, and enterprise brands across Retail, eCommerce, QSR, Travel, Media & Entertainment, and Finance, she understands that a unified cross-channel approach is critical to driving brand loyalty. By leveraging real-time data and multi-channel orchestration, Alex helps brands turn every customer touchpoint into a valuable, highly personalized experience.
Wednesday, September 30, 2026
Transforming Customer Engagement In Retail With Kingfisher
3:00 PM - 3:40 PM

Over the past four years, Screwfix and B&Q transformed their customer engagement by migrating from legacy systems to a unified, modern ecosystem powered by Braze, Databricks, and Talon.One. What began as a UK-focused rollout has evolved into a scalable multi-banner strategy—driving 1:1 personalization, powering Screwfix Rewards, and elevating service communications. In this session, learn how clear vision, strong leadership, and cross-team alignment delivered this step-change and unlocked enterprise-wide customer value.