Chad brings more than 15 years of experience in omni-channel marketing, with deep expertise in CRM strategy across email, SMS, app push, and other owned channels. He partners closely with clients to design and execute integrated communication strategies that drive engagement, retention, and measurable revenue growth. Chad's approach combines channel-specific best practices with a unified customer view, ensuring every touchpoint — from lifecycle email to real-time push notifications — works together to support broader business goals.