SCHMACK is a leading customer engagement and CRM agency focused on building systems that improve how brands communicate, automate, and scale. We work in small, senior teams and apply structured frameworks across the full customer-lifecycle.

Over the past several years, we have completed more than 300 CRM projects and are currently launching our AI-suite designed to increase precision, process and predictability in CRM planning through to execution.

We prioritise clear communication, transparent collaboration, and consistent output. Clients work directly with specialists rather than through layered account structures. We are not structured for maintenance-only engagements.

Our focus is on optimising and amplifying CRM operations, implementing platforms like Braze, accelerating time to market, and building more efficient customer engagement processes.